Shipping policy
🚚 PawSmile Shipping Policy
At PawSmile, we work to ensure that your order arrives as quickly as possible and in perfect condition. Below you will find our logistics and international shipping policy.
1. Processing and Shipping Times
We understand that you want to receive your products as quickly as possible. Our delivery process consists of two stages:
Processing Time:
All orders require a processing period of 1 to 3 business days (Monday to Friday). During this time, we check the quality of your items, prepare the packaging, and arrange shipment from our warehouse.
Transit Time:
Once the order has been handed over to the shipping carrier, the estimated worldwide delivery time is 6 to 12 business days.
Estimated Total Delivery Time:
The average total delivery time is generally up to 15 business days from the date the order is placed.
2. Shipping Costs and Delivery Areas
We offer worldwide shipping.
Shipping costs are calculated based on the weight of the package and the destination and will be displayed at checkout before you complete your purchase.
3. Order Tracking
Once your order leaves our warehouse, you will automatically receive an email containing your tracking number and a link that allows you to follow the status of your package.
Please note that tracking information may take 24 to 48 hours to update in the shipping carrier's system.
4. Customs, Duties and Taxes
For international deliveries outside the European Union:
PawSmile is not responsible for any customs duties, import fees, or taxes that may be charged in the destination country.
These charges are solely the responsibility of the customer and must be paid to the relevant local authorities or shipping carrier in order for the package to be released.
We do not refund orders that are refused by the customer due to failure to pay applicable customs duties or import charges.
5. Shipping Address and Changes
The customer is responsible for providing a complete and accurate shipping address.
For security reasons, we may not be able to change the shipping address once the order has been processed and shipped.
If a package is returned because the customer provided an incorrect or incomplete address, the customer will be responsible for any additional reshipping costs.
6. Problems and Delays
Although we aim to meet our estimated shipping times, external factors such as weather conditions, transportation strikes, customs inspections, or periods of high demand such as Black Friday or Christmas may cause delays outside our control.
PawSmile is not responsible for delays caused by third parties. However, we will make reasonable efforts to track your package and assist with the delivery process.
7. Lost or Damaged Packages
If your tracking information shows that your package has been delivered but you have not received it, or if your product arrives damaged, you must contact us within 48 hours at:
If the shipping carrier confirms that the package has been lost, we will either resend the item free of charge or issue a full refund.
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