Refund policy
Return & Refund Policy
We offer a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
RETURNS
Our return policy lasts 90 days. If more than 90 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Certain types of products are excluded from returns. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products considered intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items include:
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Gift cards
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Downloadable software products
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Certain health and personal care products
To complete your return, we require a receipt or proof of purchase. Please do not send your order directly back to the manufacturer.
There are certain situations where only partial refunds may be granted:
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Books with obvious signs of use
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CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
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Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to an error on our part
REFUNDS
Once your return has been received and inspected, we will send you an email confirming that we have received your returned item. We will also notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed and automatically credited to your credit card or original payment method within a certain number of days.
LATE OR MISSING REFUNDS
If you have not yet received your refund, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is displayed in your account.
If you have completed all of these steps and still have not received your refund, please contact us at thepawsmilee@gmail.com.
SALE ITEMS
Sale items may also be returned as long as they meet the requirements of our 90-day return policy.
EXCHANGES
We only replace items if they are defective or damaged. If you would like to exchange an item for the same product, please email us at thepawsmilee@gmail.com.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift voucher will be emailed to you.
If the item was not marked as a gift when purchased, or if the person who purchased the gift had the order shipped to themselves first to give to you later, we will issue the refund to the person who made the purchase. They will be notified about your return.
SHIPPING
To return your product, please email us at thepawsmilee@gmail.com.
If you are returning an item worth more than €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
PawSmile